Privacy Practices in West Virginia
Last Updated: 10/26/2026
Details You Share When Requesting Pest Service
Last updated: October 2026
When you call or contact West Virginia Pest Pros online, we may collect your name, phone number, email address, and the service address where you need help. A form submission may also include the pest issue you described, access instructions, preferred appointment times, and other details you choose to provide. We use appointment information to understand the request and coordinate a visit.
If you pay for service, payment details may be handled by a payment processor; we may receive transaction or billing records needed for our business records. Our website may also collect basic technical information, such as browser type, pages visited, and general site activity through analytics tools.
Please avoid sending sensitive personal information through a website form or email. Information collected depends on how you contact us and what details you provide.
How We Handle Customer Details
We use the information you provide to respond to questions, assess a pest concern, prepare for service, and schedule or change an appointment. Contact details let us confirm visit times, share service-related updates, and follow up when a request needs more information. We may use service and payment records to manage billing, answer account questions, and keep accurate business records.
We may also send practical service reminders or messages about an active request. Website activity may help us understand which pages are useful and identify issues with site performance.
We do not sell customer information. We share details only as needed to carry out business tasks, such as arranging scheduling or processing a payment, or when required by law.
We do not use contact details for unrelated purposes without a reasonable connection to your request or service. You can contact us to ask about information associated with you or to request a correction.
Services That Help Run Our Website and Appointments
West Virginia Pest Pros may use third-party services for appointment scheduling, payment processing, and website analytics. These providers may handle information needed to perform their specific task, such as contact or appointment details for scheduling, transaction information for payment, or technical activity data for analytics. We do not name a particular provider here because the tools we use may change over time.
A provider’s handling of information is governed by its own privacy policy and practices. We encourage you to review those policies when using a third-party service, especially before entering payment details.
We share only information reasonably needed for the relevant function and do not authorize these tools to sell your information on our behalf. A link to another service may take you away from our website, where different terms apply.
Questions about how we use your information can be directed to us using the contact details in this policy.
Cookies for Site Functions and Measurement
Our website may use cookies or similar browser storage for basic functionality and analytics. Functional cookies can help pages work as expected, while analytics cookies provide general information about how visitors use the site, such as which pages receive visits. These tools help us review website performance; they are not used for advertising or ad tracking.
You can use your browser settings to block, limit, or remove cookies. If you disable them, some site features may not work as intended, though you can still contact us by phone or email.
Your browser may also offer controls for clearing stored website data. Cookie settings are managed through your browser, and choices may need to be repeated on different devices or browsers.
Third-party analytics tools, if used, may have their own privacy terms. This policy describes our general cookie use and may be updated if website functions change.
How Long We Keep Business Records
We keep personal information only as long as reasonably needed for the purpose it was collected, subject to legal and business needs. Service records may be retained to document work, respond to follow-up questions, support applicable warranty matters, and meet recordkeeping or compliance requirements. Payment and billing records may also be kept for accounting and legal purposes.
If you submit a question or service request, we generally retain the related details while we respond and work to resolve it. Once the matter is resolved, we may keep a limited record when needed for our normal business records or legal obligations.
You may ask us to delete information, and we will review the request. Some records may need to remain where retention is required or reasonably necessary for a lawful business purpose. Information that is no longer needed may be deleted or otherwise removed from active use.
Requests About Your Personal Information
You may contact us to ask what personal information we have about you, request a correction, or ask us to delete information. We may need to confirm your identity and understand which records your request concerns before acting.
Some information may need to be retained for legal, accounting, service, or other legitimate business reasons. We will explain if we cannot fulfill a request in full.
To make a privacy request or ask a question about this policy, contact West Virginia Pest Pros by phone at (855) 681-0299 or email [email protected]. You may also write to 101 Main Avenue, Suite 204, Logan, WV, United States.
Please include enough detail for us to understand your request, but do not send sensitive information unless needed. We may update this policy as our practices or website tools change. The current version posted on our website describes how information is handled.
Caleb McKinney
Service Expert at West Virginia Pest Pros
I built my trade experience in Logan, where I learned how damp crawl spaces, wooded lots, and older homes can invite pests year after year. I started this company to give West Virginia homeowners clear inspections and treatments suited to the way people live and build here.